Supports day-to-day client communication for developing and executing marketing programs that meet client objectives. Builds strategy skills by learning from and working with senior team members and account leader(s).
Demonstrates a core understanding of relationship marketing tools and techniques and develops an understanding of agency disciplines and collaborates across departments Participates in and contributes to overall planning process Works with client and account leaders to determine program parameters and overall requirements Assists with program results, research findings, segmentation data, competitive activity, etc., with Account Management staff and other strategic partners across departments May develop program-specific creative strategies Assists in the review of all creative and agency documents to ensure they are strategically on target May analyze program results and makes recommendations.
Acts as primary client contact on day-to-day program development and execution Assist account leaders and strategic partners in preparing and delivering client presentations and recommendations May assist client in defining and articulating strategy programs Ensures client needs and deliverables are met on time and on budget in relation to all programs Alerts account leaders of any current or anticipated client relationship disparities Proactively solicits client feedback regarding agency performance and whether agency is meeting expectations and alerts account leader(s) of client feedback result Proactively finds solutions to day-to-day issues/problems Promotes and sells agency capabilities and services and works to promote organic growth within the business Demonstrates to client how agency adds value.
Takes ownership of programs and proactively coordinates and organizes efforts among departments Researches and resolves program issues in conjunction with account leaders Provides appropriate direction to team members and other departments to meet program and client deliverables Works with agency team to raise issues/points of view and develop a unified agency point-of-view to client Reviews all work of account team and other departments to ensure quality and timeliness and to ensure it meets client and program objectives.
Staff Development/Team Building
Works with account leader(s) to develop team communication and strategy skills Fosters and promotes a team working environment May supervise, mentor and train junior Client Services staff Works on own performance evaluation by reviewing performance, identifying gaps and recommending training and development needs as necessary.
Actively participates in agency-wide training programs Develops an awareness of new opportunities to grow clients’ business and generate agency revenue Assists in new business development and presentations as requested Adheres to agency-defined workflow procedures as directed by Marketing Services and/or executive leaders Exemplifies fiscal responsibility by adhering to agency and client expense management and staffing policies and procedures.
Position Reports To:
Associate Account Director
Bachelor’s degree plus four to six years of related agency experience; Direct marketing experience required Integrated campaign experience required w/ emphasis on digital Pharma/health care industry experience strongly desired Familiarity/comfort with research, market intelligence and extracting data to develop strategy to meet client needs Exemplary attention to detail Demonstrated project management and planning ability Proven experience building solid relationships with both internal and external teams Excellent oral/written communications skills; ability to collaborate and work well within cross-disciplinary teams A sense of humor, the ability to remain calm under pressure.